Inside look: Fiserv College tech coaching


Know-how supplier Fiserv is increasing its coaching choices to purchasers by means of Fiserv College, which launched in Might. 

“Many establishments are underneath strain to do extra with much less, which requires a extremely environment friendly and well-trained workers,” Dudley White, president of core account processing options at Fiserv, informed Financial institution Automation Information. Fiserv College presents tech and course of coaching, he mentioned.  

Jay Coomes, chief expertise officer at Intracoastal Financial institution, mentioned in a launch, “We acknowledge the significance of leveraging our expertise to its full potential and supporting the continued improvement of our associates’ ability units.”  

Dudley White, president of core account processing options at Fiserv (Courtesy/Fiserv)

Fiserv College presents product certifications following a college 100- to 400-level class construction, White mentioned. Certification prices are based mostly on the asset measurement of an establishment — which means there isn’t a restrict to the variety of establishment staff who can take programs. 

The college presents coaching on each banking core platforms and built-in merchandise from the Fiserv suite, White mentioned.

Demand for tech coaching 

Fiserv College advanced from the rising demand for Fiserv’s choices, together with its dwell occasions, on-demand programs and consulting companies, White mentioned.  

Earlier than the college launched, greater than 3,700 establishments used Fiserv’s coaching and consulting choices in 2023, White mentioned. “This quantity is more likely to develop with the expanded set of Fiserv College coaching choices, programs and occasions to fulfill the distinctive wants of our purchasers.” 

Dudley mentioned monetary establishments discover that tech coaching may also help within the following areas: 

  • Bringing new staff on top of things rapidly; 
  • Conducting large-scale coaching following a merger or acquisition; and 
  • Supporting workers retention by means of continued funding in abilities coaching.  

Fiserv financial institution purchasers embrace Seattle-based WaFd Financial institution, Fort Lauderdale, Fla.-based Evermore Financial institution and Marlborough, Mass.-based Primary Road Financial institution.  

Early-bird registration is now out there for the inaugural Financial institution Automation Summit Europe 2024 in Frankfurt, Germany on Oct. 7-8! Uncover the newest developments in AI and automation in banking. Register now.  



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